Privacy Policy

We collect information that you provide directly to us, as well as information that's automatically gathered when you interact with our platform. This helps us provide better services and support for your fundraising needs.

Personal Information

• Name, email address, phone number, and business contact details
• Company information including registration details and business descriptions
• Financial information necessary for fundraising activities and compliance
• Identity verification documents as required by financial regulations
• Communication preferences and marketing consent status

Automatically Collected Information

• Device information including IP address, browser type, and operating system
• Usage data such as pages visited, time spent on platform, and feature interactions
• Location data when permitted by your device settings
• Cookies and similar tracking technologies for platform functionality

Your information enables us to provide, maintain, and improve our fundraising platform while ensuring compliance with financial regulations and security requirements.

• Processing and facilitating fundraising campaigns and investor connections
• Verifying your identity and conducting necessary compliance checks
• Communicating with you about your account, campaigns, and platform updates
• Providing customer support and responding to your inquiries
• Analyzing platform usage to improve our services and user experience
• Sending marketing communications when you've given consent
• Ensuring platform security and preventing fraudulent activities
• Complying with legal obligations and regulatory requirements

We share your information only in specific circumstances and with appropriate safeguards to protect your privacy and comply with applicable laws.

Service Providers

We work with trusted third-party service providers who assist us in operating our platform. These include payment processors, identity verification services, cloud hosting providers, and customer support platforms. All service providers are bound by confidentiality agreements and are only permitted to use your information for the specific services they provide to us.

Legal Requirements

We may disclose your information when required by law, regulation, or legal process, including responses to court orders, subpoenas, or regulatory investigations. We also reserve the right to disclose information when we believe it's necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

We implement comprehensive security measures to protect your information from unauthorized access, use, or disclosure. Our security practices include both technical and organizational safeguards.

• End-to-end encryption for sensitive data transmission and storage
• Regular security audits and penetration testing by independent experts
• Multi-factor authentication for account access and sensitive operations
• Secure data centers with physical access controls and monitoring
• Employee training on data protection and confidentiality requirements
• Regular software updates and security patch management
• Incident response procedures for potential security breaches

While we strive to protect your information using industry-standard security measures, no system is completely secure. We encourage you to use strong passwords and protect your account credentials.

You have several rights regarding your personal information, and we provide tools and processes to help you exercise these rights effectively.

Right	Description	How to Exercise
Access	Request a copy of your personal information	Contact us via email or through your account settings
Correction	Update or correct inaccurate information	Edit through your account dashboard or contact support
Deletion	Request deletion of your personal information	Submit a deletion request through our support system
Portability	Receive your data in a portable format	Request data export through your account settings
Objection	Object to certain types of data processing	Contact us to discuss your specific concerns

Please note that some requests may be subject to legal or regulatory requirements that prevent us from immediately fulfilling them. We will explain any limitations and work with you to address your concerns within applicable legal frameworks.

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Our retention periods vary based on the type of information and the purposes for which it was collected.

• Account information: Retained while your account is active plus 7 years for compliance purposes
• Financial records: Retained for 10 years as required by financial regulations
• Communication records: Retained for 3 years for quality assurance and dispute resolution
• Marketing data: Retained until you withdraw consent or for 2 years of inactivity
• Technical logs: Retained for 12 months for security and troubleshooting purposes

When we no longer need your information, we securely delete or anonymize it according to our data destruction policies. Some information may be retained in anonymized form for analytical purposes.

As a platform serving the South African market, we primarily store and process your data within South Africa. However, some of our service providers may be located in other countries, including the United States and European Union.

When we transfer your information internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant data protection authorities
• Adequacy decisions recognizing equivalent levels of data protection
• Certification schemes and codes of conduct for data processors
• Additional security measures for sensitive financial information

We use cookies and similar technologies to enhance your experience on our platform, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.

Types of Cookies We Use

• Essential cookies: Required for platform functionality and security
• Performance cookies: Help us understand how you use our platform
• Functional cookies: Remember your preferences and settings
• Marketing cookies: Used to deliver relevant advertising (with your consent)

Most browsers allow you to block or delete cookies, but this may affect your ability to use certain features of our platform. Essential cookies cannot be disabled as they're necessary for basic functionality.

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we will notify you through email or prominent notices on our platform.

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our platform after any changes indicates your acceptance of the updated policy.

Previous versions of this policy are available upon request for your reference and comparison.